13.2. The operator of a private seniors’ residence must use the document containing general information about the residence referred to in section 37 to identify, with a person wishing to become a resident or, where applicable, the person’s representative, the services selected, other than the services whose costs must be included in the rent, when entering into a lease. The selection of those services must be left to the discretion of the person or, where applicable, the person’s representative. The operator of the residence may not, at any time, require that such an offered service be selected by the person when entering into a lease.
The operator must remain available to answer questions from a person wishing to become a resident or, where applicable, that person’s representative before a lease is entered into.
1574-2022O.C. 1574-2022, s. 121.